Appeals Procedure

Informal stage

• The learner should firstly discuss the reason for the appeal with the Assessor or Internal Quality Assurer (if possible) on the day of the assessment

• If this does not resolve the appeal the learner should submit a written explanation to the IQA within 5 days from the date of the assessment – include any supporting evidence

• The IQA will investigate the appeal and respond in writing within 7 working days

Formal stages

Stage 2

• If the learner feels that the outcome is unsatisfactory they submit a written explanation to the IQA

• We would then contacting our External Quality Assurer (EQA) appointed through the Awarding Body

• If the EQA was not present or is unable to resolve the appeal issue, the learner will be directed to the third stage of the appeals process

• We would aim to conclude this stage within 10 working days

Stage 3

• The learner will be referred to the Awarding Body’s appeals policy, which can be found here