Teignbridge Leisure Membership and Facility Use

GENERAL
 
1. Your membership card benefi ts apply across all Teignbridge Leisure Facilities and must be presented at reception on every visit.
1.1. A photo will be taken and held on our Leisure Management System.
2. All activities are subject to availability and Teignbridge Leisure reserve the right to cancel, amend, suspend or withdraw classes and / or activities at any time. Opening hours may vary around holiday periods.
3. Membership fees are non-refundable and non-transferable.
4. Facilities may become unavailable, e.g. due to adverse weather or planned maintenance etc. These will be advertised prior to closure where possible, and you will be encouraged to use our alternative facilities. Refunds will not be made if other facilities are available unless the closure exceeds a 2-week period.
5. If you are receiving a membership concession, you will need to validate this every 6 months by providing evidence of current continued entitlement as follows:
5.1. Full time Students 16 years old plus - Official confirmation of full time education. (NUS Card does not apply) (Household status does not apply)
5.2. 65 years plus individuals (Household status does not apply)
5.3. Eligibility for concessionary rate – that you are in receipt of any of the following benefits: Foster Carers, Housing Benefi t, Council Tax Support (Single occupancy does not apply), Employment & Support Allowance (income related or support component), Job Seekers Allowance (income based), Disability Living Allowance, PIPS, Attendance Allowance, Carers Allowance, Severe Disablement Allowance, Industrial Injuries Disablement Allowance, Income Support, Incapacity Benefit or Children in Care. Does not include Child Tax Credits. Universal Credit (Those earning less that £435.00 per month).
6. Teignbridge Leisure reserve the right to amend the Terms & Conditions however reasonable notice will be given. Our latest version of the Terms & Conditions will be available on the website.
7. All correspondence regarding your membership should be in writing and sent to: Leisure Admin, Newton Abbot Leisure Centre, Highweek Road, Newton Abbot TQ12 2SH or emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it.
8. We operate under the Health Commitment Statement: Teignbridgeleisure.co.uk/gym
9. DD will be taken on the 1st working day of the month.
 
JOINING
 
10. The Direct Debit agreement is a legally binding contract between you and Teignbridge Leisure. It represents a commitment by you to remain a member for at least the minimum term and pay all membership fees due.
11. A joining fee is payable when taking out a membership. If you cancel and wish to re-join at a later date, you will be required to pay the fee again.
12. All Direct Debit memberships are for a minimum 6 month contract period and will automatically continue until cancelled.
 
BEING A MEMBER
 
13. Teignbridge Leisure will allow you to change to a new Direct Debit membership within the minimum term agreement. A new signed agreement will be required and a new 6 month minimum term will apply.
14. When a Junior member reaches the age of 16, the Direct Debit membership continues automatically changing to a full price Adult package and the direct debit amount amended to refl ect this unless you notify us to cancel the membership or that you are eligible for concessionary rate.
15. A £12.50 charge will be made for all failed Direct Debit collections.
16. Failure to pay all applicable charges will result in debt recovery actions being invoked.
17. Memberships will only be suspended on proven medical grounds, or at the discretion of the Leisure Manager. Suspensions must be for full months. Only 1 suspension is permitted within any 12 month period. The Direct Debit must not be cancelled during your suspension, as payments will need to re-start on your return to active membership.
17.1 Please note: A membership suspension fee will be charged at £5 per month.
 
CANCELLING
 
18. From signing there is a 14 day cooling period where you may cancel this agreement. (Initial set up fees are non-refundable. Facilities can be accessed for the period of time you have paid for)
19. Notice of cancellations must be in writing to the Leisure Admin Team. Please refer to point 7 for the address.
20. The earliest cancellation date will be the end of the payment period in which the 6 month term expires. After the 6 months this contract will continue to roll.
21. All memberships will run to the last day of the month.
22. Notice of cancellation must be given and made prior to the 16th of the month. You must not cancel the Direct Debit instruction until this notice period has expired as all payments due within the notice period must be made. It is your responsibility to ensure you have given Teignbridge Leisure eff ective notice.
 
ATTENDANCE & FAIR USAGE POLICY
 
23. All leisure users who fail to attend on three occasions within a 30 day period will lose their booking privileges for a month.
24. Teignbridge Leisure reserves the right to levy an additional fee should a member/non-member fail to attend any activity reservation they have made. This fee will be at the standard price applicable.
25. When booked into a class or activity, you must arrive for the advertised start time; otherwise you may lose your place. Instructors reserve the right to refuse entry to late arrivals.
26. Notice of cancellation must be given at least 4 hours prior to the booking otherwise a fee will be retained for non-members and applied to members’ accounts at the standard price of the activity.
27. Teignbridge Leisure reserve the right to limit class attendees when 2 of the same classes are consecutive in the timetable and the demand outweighs available capacity.
28. A gym induction must be completed prior to usage of the Fitness Suites.
29. Last entry no later than 30 minute before closure.
 
April 2019