General
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Please ensure that children wear suitable clothing for the activity that they are participating in.
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All staff involved in our children’s activities have been checked through the Disclosure and Barring Service (DBS) and have received safeguarding children awareness training. On occasions staff may have to assist your child when close contact is required e.g. changing clothing, showing the correct way to hold sporting equipment, assistance with toileting / nappy changing or applying sun cream.
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Please collect your child straight away if we notify you that they are ill, or arrange for somebody to collect them.
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We accept no responsibility for any personal loss which may be incurred, whilst participating in our children’s activities.
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Please bring with you all items your child will need such as nappies, wipes, bottles, change of clothes.
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Fire and safety regulations must be adhered to. The Emergency Action Plans are available upon request.
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If you have any special requests, please ask our staff when booking your activity who will be able to help.
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If you wish to view our policies and procedures relating to our OFSTED registration, please contact reception or visit our website: teignbridgeleisure.co.uk
Bookings
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Pre-booking is required as places are limited. Places are allocated on a first come, first served basis.
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Please note minimum numbers are set for each activity. Unfortunately if these are not met the activities will be cancelled with at least 48 hours’ notice. If we cannot contact you, an answer phone message will be left.
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Please give us sufficient notice if cancelling your space; this is to allow us adequate time to contact customers on the waiting list.
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For parents of children eligible for Tax Credits, please retain your till receipts for your records, as unfortunately we are unable to print them at a later date.
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Payment is required at the time of booking.
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In the unlikely event of a booking becoming unavailable due to an event or gala etc we will offer an alternative location or full refund.
Holiday Clubs / Sports Camps:
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Children must bring ample drinks, a packed lunch if the activity is running all day and sun cream during hot sunny weather. We recommend putting an ice pack in your child’s lunch box during warm weather.
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We recognise the positive benefits of a healthy lifestyle; to promote this we strongly recommend that you do not pack crisps, chocolates and sweets into your child’s packed lunch.
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If the activity, or part of the session is run ‘off site’ you are giving permission for your child to be taken to a location that is not a council-run facility i.e. outdoor pursuits.
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We recognise the value of adventurous activities as a contributing factor to a young person’s educational and social development. The programme of outdoor pursuit activities aims to encourage the ‘spirit of adventure,’ develop self-confidence and a sense of achievement.
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If an activity involves swimming, you are agreeing to your child participating in a swimming session at one of our centres, or approved Leisure Park.
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We will always use vehicles that are fully insured and carry seat belts for trips away from the centre.
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Mobile phones, electronic games or items of value are not permitted – please do not bring them to the centre.
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Activities will only be refunded when a valid doctor’s note is provided or if insufficient numbers enrol and an activity subsequently is cancelled. If you wish to cancel a booked activity, you will be given the opportunity to transfer your booking to another day / activity, of the same value (subject to availability). If your booking cannot be transferred, we will issue a credit to your child’s account. We will only transfer this once.
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Please refer to our behaviour policy for guidance on children’s behaviour. Should a child compromise our adult to child staffing ratios, they will need to be collected straight away to ensure that the safety of the group is maintained.
Junior Exercise Classes / Sports Courses
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Parents must remain on-site for all junior classes and swim school activities. Parents are responsible for their child at all times.
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Sports Courses include Swimming Lessons and Trampolining.
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Jam Packed Members are only allowed 1 Sports Course included in their package. In addition members can do Intensive Swimming Lessons.
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If you sign up to a swimming lesson or Trampolining course then you are given a 14 day cooling off period in which time if you decide that it’s not the course for you/your child then you are entitled to a refund for the remainder of the course. Please note: Pay as you go Trampolining (which can only be booked 10 in advance for members and 7 days for non-members) and Intensive swimming courses do not entitle you to the 14 day cooling off period.
